Privacy Policy

1. INFORMATION WE COLLECT

To enhance your character's journey and provide personalized gameplay, we collect the following types of information:

1.1 Personal Information

We collect limited personally identifiable information, specifically:

• Email address (for account registration and authentication only)
• Display name (if you choose to set one)

1.2 Usage Data

We collect data related to your in-app progress and activities to provide the core gamification features, including:

• Character level and experience points
• Daily streaks and activity dates
• Achievement progress
• Task completion history
• Field selections and progress
• Timestamps for various activities

1.3 User-Generated Content

The App allows you to create custom fields, tasks, and select character classes. This information is stored in our database to provide continuous access to your personalized experience and to track your progress over time.

1.4 Local Data Storage

Some information is stored locally on your device to enhance performance and provide offline capabilities:

• Focus timer settings and state
• UI preferences and states
• Temporary session data

This data is stored securely on your device and is not shared with other applications.

1.5 Health and Fitness Data (Apple Health and Health Connect)

The Walk feature is optional. Only if you turn it on and allow access, the App reads the following from Apple Health (HealthKit) on iPhone, or from Health Connect on Android. The App only reads this data; it never writes to Apple Health or Health Connect.

• Daily step count - Your total steps per day. The App sends these daily totals, with the date, to our servers so it can fill the Walk ring and give you its rewards. We also store which rewards you opened.
• Walking and running distance - Shown in the App only. It stays on your device and is never sent to our servers.

Steps are counted only from the day you turn the Walk on. We do not read older history to store it.

Health and fitness data is used only to provide the Walk feature. It is never sold, never shared with third parties, and never used for advertising, marketing, data mining or analytics. It is stored on the same secure servers in the European Union as the rest of your account (see section 12), and it is deleted when you delete your account.

You can stop sharing at any time. On iPhone, in the Health app: Sharing, Apps, Level Journey. On Android, in Health Connect: App permissions, Level Journey. Steps already stored stay with your account until you delete it.

On Android, the App reads Health Connect data only while you are using it; it does not read Health Connect in the background. Our use of information received from Health Connect adheres to the Android health permissions policy, including the Limited Use requirements: the data is used only to provide the Walk, is not transferred to third parties, is not used for advertising, and is not read by people except where you ask us for support, it is needed for security, or the law requires it.

2. HOW WE USE YOUR INFORMATION

We use the collected information for various purposes, including:

• To provide and maintain the App - Enabling core functionality such as tracking your character's progress, streaks, achievements, and daily tasks
• To personalize your experience - Customizing content based on your character class, fields, and preferences
• To improve the App - Analyzing usage patterns to enhance features and user experience
• To send notifications - Providing streak reminders, achievement notifications, and other app-related information
• To maintain your account - Managing user registration, authentication, and account settings

3. DATA STORAGE AND SECURITY

Your information is stored on secure servers provided by Supabase and is protected by appropriate security measures. We implement reasonable precautions to protect your information from unauthorized access, alteration, disclosure, or destruction.

We store only the minimum required personal information (your email address) needed for authentication purposes. All other data is directly related to your in-app progress and activities.

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

3.1 Subscription Data Security

Your premium subscription status is synchronized between the App Store and our secure database. We use Apple's StoreKit 2 framework to verify all transactions, ensuring that:

• All transactions are cryptographically verified by Apple
• Your subscription status cannot be forged or manipulated
• Transaction data is encrypted in transit and at rest

4. SHARING YOUR INFORMATION

Level Journey does not sell, trade, rent, or share your personal information with any third parties for commercial purposes. Your data remains exclusively within our app and our secure server infrastructure.

4.1 No Third-Party Data Sharing

We do not share your personal information with any external companies, partners, or service providers for marketing, analytics, or other commercial purposes. All user data is processed and stored exclusively by Level Journey.

4.2 Cloud Infrastructure

Level Journey uses Supabase as our secure backend infrastructure provider. Your data is stored in their encrypted databases, but Supabase does not have permission to access, analyze, or use your personal information for any purpose other than providing the underlying technical infrastructure for our app.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests such as court orders or subpoenas. However, we will notify you of such requests whenever possible and will only share the minimum information legally required.

5. YOUR DATA RIGHTS

You have certain rights regarding your personal information, including:

• Access - You can request copies of your personal information
• Correction - You can request that we correct any information you believe is inaccurate
• Deletion - You can request that we delete your personal information
• Restriction - You can request that we restrict the processing of your information
• Data Portability - You can request that we transfer your information to another organization or directly to you

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at the contact information provided at the end of this document.

6. CHILDREN'S PRIVACY

Our App is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

7. APP TRACKING TRANSPARENCY

In accordance with Apple's App Tracking Transparency framework, Level Journey does not track your activity across other companies' apps and websites for the purpose of targeted advertising or advertising measurement. We do not share your personal data with data brokers.

When you download the app from the App Store, you can view our data collection practices through Apple's App Store Privacy Labels, which provide a summary of our privacy practices in a standardized, easy-to-read format.

8. IN-APP PURCHASES AND SUBSCRIPTIONS

Level Journey offers optional premium subscriptions that unlock additional features. When you make a purchase, we collect and process the following information:

8.1 Transaction Data

• Apple Transaction IDs - Unique identifiers for your purchases, used to verify subscription status
• Product Type - The specific subscription tier you purchased (Monthly, Annual, or Lifetime)
• Purchase Date - When you completed the transaction
• Expiration Date - When your subscription is set to renew or expire (if applicable)
• Subscription Status - Whether your subscription is active, expired, in grace period, or cancelled

8.2 How We Use Purchase Information

We use your transaction data to:

• Verify your premium subscription status with Apple's servers
• Unlock premium features when you have an active subscription
• Restore your purchases across multiple devices
• Provide customer support for billing issues
• Prevent unauthorized access to premium features

8.3 Payment Processing

All payments are processed by Apple through the App Store. We do not have access to your:

• Credit card or payment method details
• Full billing address
• Apple ID password

Apple's Privacy Policy governs how they handle your payment information. For more information, visit Apple's Privacy Policy.

8.4 Subscription Data Retention

We retain your transaction ID and subscription status for as long as your account remains active, plus an additional 90 days after account deletion to:

• Comply with financial record-keeping requirements
• Handle refund disputes or billing inquiries
• Prevent subscription fraud

After this retention period, transaction IDs are permanently deleted or anonymized.

9. AUTHENTICATION SERVICES

Level Journey offers authentication via:

• Email and password - Standard registration with your email address
• Sign in with Apple - Authentication through your Apple ID

When using Sign in with Apple, we receive only the information you explicitly choose to share. At minimum, this includes a unique identifier that helps us maintain your account. Optionally, you may choose to share your email address. We do not receive your Apple ID password or any Apple account details beyond what you explicitly approve.

Third-party authentication providers do not receive any of your in-app data or usage information from Level Journey.

10. APP PERMISSIONS

Level Journey requests the following permissions to provide core functionality:

• Notifications - To send you streak reminders, achievement alerts, and focus timer notifications
• Apple Health (optional, iPhone) - To read your daily step count and walking distance for the Walk feature (see section 1.5). Asked only when you turn the Walk on.
• Health Connect (optional, Android) - To read your daily steps and walking distance for the Walk feature (see section 1.5). Asked only when you turn the Walk on.

You can manage these permissions at any time through your device settings. Denying certain permissions may limit some app functionality but will not prevent you from using the core features of the app.

11. DATA RETENTION AND DELETION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for providing you with the App and its services, and as required by law.

You can request deletion of your account and associated data at any time through the following process:

1. Navigate to Settings > Danger Zone within the app
2. Select "Delete Account"
3. Confirm your decision when prompted

Upon your request for account deletion, we will delete or anonymize your personal information (email address) so that it can no longer be used to identify you. This process will be completed within 30 days of your request. However, some information may be retained in our records to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms, and/or comply with legal requirements.

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We store your data on secure Supabase servers hosted in the European Union (EU) on Amazon Web Services (AWS) infrastructure. This means your data is subject to the robust data protection standards of the EU. Your consent to this Privacy Policy followed by your submission of information represents your agreement to this storage arrangement.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR).

13. ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our App. These services help us understand how users interact with the App and collect information that we use to improve the service.

14. PUSH NOTIFICATIONS

Level Journey sends push notifications for the following purposes:

• Daily streak reminders to help you maintain your progress (when enabled)
• Positive affirmations and reality checks (when enabled)

You can opt out of receiving push notifications at any time by:

1. Going to your device Settings
2. Selecting Notifications
3. Finding Level Journey in the list of apps
4. Toggling notifications off

You can also manage notification preferences within the app by navigating to Settings > Notifications.

15. PRIVACY POLICY UPDATES

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "effective date" at the top of this Privacy Policy
• Sending an in-app notification about the changes when you next open the app

We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. APP STORE COMPLIANCE

Level Journey is available on the Apple App Store and complies with Apple's App Store Review Guidelines and Privacy Policy requirements. For users who download our App through the Apple App Store:

• Apple is not responsible for the App or its content
• Apple has no obligation to provide any maintenance or support services for the App
• Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App
• In the event of any third-party claim that the App infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary

17. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

• By email: support@level-journey.com